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About us
Video about HI

10 Years of HospitalityInside – Thank you!

Teamfoto HospitalityInside  
The HospitalityInside team 2015:
Managing Director Michael Willems,
(from left) Editor-in-Chief Maria
Puetz-Willems, Anne-Laure Duval
(Sales & Marketing), Anne Greisel
(Administration, Fairs & Events),
and (sitting) Christine Tassinger
(Editorial office, conferences).


Dear hospitalityInsiders,

When we announced the start of in the middle of February 2005, only very few believed in the success of a solely editorial online medium without any advertisements.
At ITB 2015, our hotel trade magazine will celebrate its 10th anniversary and nobody has copied our model so far: is – just as conceived from the beginning – "online only", published in two languages (German/English) and it refrains from advertisements.
Top managers, who are frequent travellers, read our magazine any time at any place, we have readers in more than 20 countries and are able to criticise – objectively and constructively – as we are not controlled by advertising budgets. The readers pay for this sophisticated editorial online information service with their subscriptions.
Managing directors and board members, general managers of hotels, heads of staff departments, owners, investors and financiers appreciate the up-to-date variety and editing of topics and news. Even critical words rarely lead to disagreements as we have proved often enough in the meantime that we do not want to harm but convey an objective and constructive picture of the market, its participants and their opinions.
Freedom of expression, independence of the press, and the responsibility of all for the community has been the basis for living and the economic activities in our society up to the present day.
We are happy to see that a "community" has formed around hospitalityInside in the past 10 years. It accompanies and inspires us. With our magazine, the events and our activities, we would like to bring this network closer together, online as well as offline, provide a platform for good ideas, and enable new cooperations and partnerships in future.
We provide transparency. On that account, we will continue each week to reduce the flood of information radically to the essential and broach subjects again as soon as there is a space. We are able to accomplish this with a set of clear rules for professional journalists, who take their readers seriously, listen to them and pick up on their issues. In future, we also wish to think value-oriented and act fairly towards our partners. We are all convinced in the team: it pays off to remain true to these principles.
We would like to thank all those sincerely, who have accompanied us in numerous ways! Thank you for 10 years of HospitalityInside!

Publishing & Editorial, Michael Willems & Maria Puetz-Willems

The HospitalityInside timeline 2005-2015 - in the new ITB SPECIAL, pages 6+7. Click.

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New: 5th hospitalityInside SPECIAL ITB 2015, printed and digital

Between Mainstream and Mindset

Berlin/Augsburg (February 27, 2015). The 5th "hospitalityInside SPECIAL ITB 2015" is here! The 84 page-strong marketing "flyer" from hospitalityInside once again provides popular reading and a modest take-home. Hidden behind the flyer is a stylish magazine that describes the trade show activities of the publisher and presents articles from the online magazine that are normally only available to its subscribers. And additionally this year: A photo gallery with 10 years of the ITB Hotel Conference and a double page for the 10th birthday of

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ITB WORLD OF HOSPITALITY +++ Halle 9/Stand 109 +++ Meet our Co-exhibitors +++ Wednesday to Saturday, March 4-7, 2015

10th ITB HOSPITALITY DAY +++ Hall 7.1b/London room +++ Thursday, March 5, 2015; 10:30-16:30 h +++ Programme +++ Summaries from March 13, 2015 here +++

• ITB LIVE STREAM of ITB Hospitality Day+++ March 5, 2015 starting 10.30 h Online
live here!

LUX LAB +++ Hall 9/Stand108 +++ Rethinking Luxury Accomodation +++ 2 Talk rounds on Wednesday + Friday, March 4 + 6, 2015 +++ Details +++

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10th ITB Hospitality Day on the big movements within the IT world

Of stealing and edging out

Berlin (February 27, 2015). Today, Internet technology determines a large part of the hotelier´s life and thus, the 10th "ITB Hospitality Day", the hotel conference within the world´s largest tourism trade show, ITB, will not exclude this subject. The Keynote will directly describe the negative sides of the IT today – the Cyber Attacks - while the final panel will devote itself to the big trends and future topics. Save the date: Thursday, March 5, 2015, at ITB in Berlin, Hall 7.1b / London Room. From 10:30. Those who must remain at home can nevertheless follow the hotel conference through a Live Stream on the Internet!

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4th "hospitalityInside Investment BAROMETER" supported by Union Investment

In search of sentiment – live and online

Augsburg/Hamburg (February 27, 2015). Your opinion is important! hospitalityInside and Union Investment are inviting hotel experts to participate in their spring survey: it will only take two minutes and a few clicks to tell us your opinion on how the hotel real estate market can develop further... The hotel market is booming. Therefore, the 4th "Investment Barometer" is asking about yields, amongst other things. All those who participate live at stand 109 in hall 9 at the ITB 2015 or online at will receive all results.

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Gesa Rohwedder, Head of Hospitality, Drees & Sommer, Cologne

" provides topical, relevant, well researched and prepared facts about our industry, which are of great advantage for our daily actions. The extensive investigations show the closeness to topics and markets and always offer more than just a headline."



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Cloud of the Week

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ITB 2015: Time to thank you all

Dear Insiders,
ITB 2015 is quickly approaching. And it will be a mega meeting of tourism experts from all over the world again. We are looking forward to meeting you, our readers, there – and would like to thank you in person: for 10 years of hospitalityInside! At the ITB 2005, we took the first step into a new media and IT world with a great heartthrob. We are still pioneers with our concept, we are very proud of it and have never regretted this step despite the first exhausting years.
You will find our thanks on page 1 and please also take a look at our "hot off the press" hospitalityInside SPECIAL ITB, where you will find hospitalityInside's timeline on the first few pages.
And just after that, you will find a double page with pictures from nine years of "ITB Hospitality Day". The hospitality conference celebrates its 10th anniversary this year as well. So far, 226 speakers have shared their knowledge with an audience that was thirsty for knowledge; 12,600 people have given us their time and attention since 2006! These are great statistics in my opinion! A big thank you to all those on, in front of and behind the stage for your dedication!
The next few years will probably be no less colourful and dynamic, as shown by the current topics: at the hotel conference, the two technology-oriented panel discussions are about "live hacking" revolving around the theft of hotel (guest) data, as well as great changes concerning distribution, which are fuelled by the new competition between OTAs and meta-search engines.
We finished the Next Gen Opti survey about online distribution and will present the results in two weeks. But today, we start our spring survey in cooperation with Union Investment. How do you assess rates of return and investments? Please participate online (on our page 1) or directly via our special terminal at ITB, at the joint stand "World of Hospitality" in Hall 9/109.
Our co-exhibitors, all very interesting dialogue partners, await you in hall 9! Have you already made appointments?
The hot topics of this Friday's edition are: Accor is taking to court; at the same time, prizeotel's CEO Marco Nussbaum accuses Peter Verhoeven, Booking's Managing Director EMEA, of "guest theft". The number of actions and complaints against the OTA are stacking up and it is gradually becoming uncomfortable for the operator – at least in public.
Baerbel Schwertfeger sheds light on the annoying topic of the internet from the guest's perspective: the more expensive the hotel, the more travellers have to pay for online access. This rule still seems to apply and even some of the "free" announcements have turned out to be PR tricks in the end. It is unbelievable that Marriott wanted to block the personal Wi-Fi hot spots of the guests in the US... The reaction of the hotel giant shows how helpless the chains are.
Samih Sawiris does not feel as helpless any more. After several turbulent years, the Egyptian businessman has apparently sailed into tranquil waters again. The participation in the tour operator FTI seems to be giving him great pleasure after one year – and common hotel plans are in the making. We met him at FTI's office in Munich.
See you in Berlin? At the trade show or outside? There are more events than ever this year... Alumni of Cornell and EHL, please remember your networking evening on Tuesday... See you in Berlin!

[ Read on only with extended user rights. ]

The topics of February 27, 2015


EDITORIAL ITB 2015: Time to thank you all

DISTRIBUTION The final cow to milk Free Wi-Fi? How chains battle against it – Marriott sentenced in US

DISTRIBUTION to face rough ride: Accor takes OTA to court, phishing and "guest theft"

STRATEGIES Two crises was one too many: Orascom boss Samih Sawiris on adjustments and FTI hotel plans

HUMAN RESOURCES The new body - Ecole Hôtelière de Lausanne to start changes and huge investments

STOCK EXCHANGE Share price performance of the week 20/02/15 - 26/02/15

DISTRIBUTION Open letter: pilfering guests

ANALYSES & TRENDS Vienna: Unfounded panic

ANNUAL REPORTS Marriott reports a pleasant growth

V.I.P Three women and two men

MICE ITB Experts Forum: Inspirations

MARKET NEWS News Mix with Adagio/Frankfurt, Art Invest/Sofitel Hamburg, glh/every hotels, Hispania-Barcelo/REIT, Holiday Inn/Gateway Gardens, Kempinski/Berchtesgaden, Meliá/Starwood Capital, Munich/Tourism, Ringhotels, Roomers/Baden-Baden, Six Senses/Bali, Starwood/A

HOSPITALITYABC What are "pan-European funds"?


PROPERTY NEWS First Hyatt Centric

PROPERTY NEWS Motel One cooperates with Foncière


ITB SPECIAL Between Mainstream and Mindset - New: 5th hospitalityInside SPECIAL ITB 2015, printed and digital

ITB CONVENTION Of stealing and edging out: 10th ITB Hospitality Day on the big movements within the IT world

ITB BERLIN Banner Ticker ITB Stand 2014


INVESTMENT BAROMETER In search of sentiment – live and online 4th "hospitalityInside Investment BAROMETER" supported by Union Investment

All exhibitors within the ITB "World of Hospitality" ready for your appointments

Expertise, soft and smart

Berlin (February 20, 2015). The growing IT influence in the hotel industry is reflected in the height of the rising number of IT exhibitors within the entire ITB 2015 – and likewise to a smaller extent at the "World of Hospitality" stand in Hall 9/109. The final co-exhibitor, the "i-frontdesk" mobile concierge from software and eCommerce, has closed the circle of the consultation and hotel industries. The complete overview – The countdown is running: Set on your appointments!

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The "World of Hospitality" at ITB 2015 and its co-exhibitors

A pool of renowned businesses

Berlin (February 20, 2015). The joint stand "World of Hospitality" at ITB 2015 obtains a new profile with renowned businesses from software and e-commerce, consulting and the hotel industry. It is becoming noticeably clearer that technology/software businesses and IT-based service providers want to show their own colours constantly at the ITB. The co-exhibitors 2015 introduce themselves.

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Meet Alumni and learn from Cornell and EHL on ITB/IHIF

Appointments and news

Ithaca/Berlin (February 6, 2015). The Cornell Hotel Society from the USA and the Ecole hôtelière de Lausanne (EHL) are once again inviting their alumni and friends to a joint IHIF/ITB Reception in Berlin on March 3, 2015; the German Chapter will additionally meet at the Wyndham Excelsior on the following Thursday. On that note, the German Chapter has recently founded a friends' association.

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The second B2B luxury trade fair expects even more participants

loop - Even more luxury

Offenbach / Frankfurt (January 23, 2015). "loop", the second, has announced itself with the first comprehensive details and names: The B2B luxury trade show that had celebrated its premiere last March will muster even more participants and prominent participant names in its second edition. From Monday, March 9th to Wednesday, March 11th, 2015, buyers and hotels will meet at the Kempinski Hotel Gravenbruch – everyone specialised in the luxury segment and united in the desire to generate even more customers from the German-speaking and East European market. The name loop stands for "luxury on our planet".

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