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Facing terror

Dear Insiders,
Paris, Brussels, Bamako: Rezidor CEO Wolfgang M. Neumann and his team have experienced tragic events. On Wednesday evening, Neumann returned from Bamako in Mali, Africa, where Islamic terrorists stormed the Radisson Blu on Friday and took hostages. 22 people died. At the same time, colleagues at the headquarters in Brussels (like everyone in the city) saw the terror alarm level raised to high red after the wave of IS attacks in Paris. Both people as well as hotels in Paris are suffering.
I had a telephone conversation yesterday with a shocked Wolfgang Neumann: His account from Bamako, his reports on security, crisis-control and the fear experienced by staff should interest everybody. After all, terror can (unfortunately) affect any one of us, every day and on each street corner.
Parallel to this, Sarah Douag asked Didier Ranchon, head of a risk management company based in Brussels, for his thoughts. He advises on the signals hoteliers and proprietors should pay attention to - and worries about the fact that in many internationally expanding hotel groups there are innumerable heads of department, but nobody responsible for security.
In Berlin last week, the third conference of "So!Apart" took place and is set to become the central event of the up-and-coming serviced apartment scene. The results presented are currently more a trend indication, but the benchmark has already been set.
We have recently looked a lot and critically at Airbnb. The Australian Murray Cox has made a job of criticising Airbnb and founded the "Anti-Airbnb" website: "Inside Airbnb". He analyses all statements from the company and its hosts - and comes to quite different results. Airbnb hates him for it. In an interview with us, Cox recounts how everything began, what his own research has revealed and why Airbnb under the guise of "sharing" had had a profound affect on the housing market.
Dear readers, would you also like to tell us about your experiences with Airbnb (or similar platforms)? As hotelier or hotel expert, you have an interesting viewpoint on experiences of this kind. We are planning such a story. Please send your experiences by the end of next week (December 4th) to
The "merger of the week" comes this week from distribution: Sabre buys Trust. We have collected more opinions on the Marriott-Starwood merger, the US has issued a global (!) travel warning, and the German Hotel Association has now taken legal action against because the OTA allegedly reads eMails between hotels and customers.
Looking at these lines today, I ask myself: In what sort of world are we living?- The full editorial...

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