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Dubai live: How the glittering city suffers and thrives

Maria Pütz-Willems
Maria Pütz-Willems

Dear Insider,

Dubai has come to a standstill. The hum of business, the underlying sound of this glittering city, has faded away.  The Dubai Mall, the motorways, hotels and swimming pools – there are vast stretches that are completely deserted. Sarah Douag has brought lots of photos with her: She was there last week. She met with Henk Meyknecht, CEO of the private equity firm SAH, Duncan O'Rourke, Accor’s CEO for MEA & APAC, Joachim Hafner, General Manager of the Mandarin Oriental Downtown, and consultant Hans Peter Betz, and reports on the industry’s severe downturn, the cash flow of hotels, the decline in property values and how staff are being managed.

One evening at 6 pm, a taxi driver picked Sarah up: She was his second passenger that day. Someone else suggested they have lunch at the Burj Khalifa the next day: It now costs just €28 there.

Despite everything though: Both Emiratis and expats remain optimistic. Dubai will bounce back (soon). Why? Everyone believes in this city’s vision; the success of recent decades is literally set in stone, in buildings that reach up to the sky… Once again, they are grateful to their Emir, who allayed the population's fears during the first days of the attack – through clear announcements and messages sent via smartphone. Do take the time to read this eight-page, insightful report by Sarah. You can't get any more first-hand live updates from this crisis-hit region at the moment. ... More

Magazine

Dubai is not a destination, it's a business!

HI+Dubai is not a destination, it's a business!

The sparkling city is empty now, but everyone swears by its comeback

Two months ago, hotel executives in Dubai were talking about a golden era. New Year's Eve occupancy reached 94%. RevPAR crossed €500 for the first time. Then February 28 happened. Within 72 hours, lobbies emptied, Dubai International Airport shut down, restaurants went dark. One of the most confident hospitality markets on Earth entered survival mode. Sarah Douag visited Dubai last week.

Safety is a key factor

HI+Safety is a key factor

Iran conflict: Austria's tourism chief is reorganising her marketing markets

Austria's tourism industry is also feeling the effects of the Iran conflict and is adapting its strategy: new travellers should come from more European markets; direct flights from South America would be the icing on the cake. Safety is becoming a factor. Travellers are reprioritizing their destinations, explains Astrid Steharnig-Staudinger, head of the Austrian National Tourist Office.

World Cup leaves hoteliers in the cold

HI+World Cup leaves hoteliers in the cold

A disaster? FIFA's room cancellations are massive, prices too high for fans

With nine weeks to go before the 2026 World Cup, thousands of hotel rooms have been returned across all 16 host cities. Bookings are running below forecasts as fans from around the world find prices too high. Visas are also a problem under the Trump presidency; FIFA says very little about it. The golden rush might not happen at all.

Serviced Apartments: Back to the roots?

HI+Serviced Apartments: Back to the roots?

Property expert Reiner Nittka: a new opportunity for a sector under pressure

In crisis-hit Germany, Serviced Apartments have for some time been losing their status as accommodation for long-term guests. Property expert Reiner Nittka sees new opportunities for this niche market: Commercial Serviced Apartments may fill gaps created by the legal regulations governing furnished accommodation.

European Serviced Apartments exceed 1 billion euros

European Serviced Apartments exceed 1 billion euros
1.5.2026

New research shows that the European Serviced Apartment sector recorded approximately 1.2bn euros of transaction volumes in 2025, accounting for approximately 5% of total hospitality investment. This is also connected to Airbnb.

Japanese Seibu Prince Hotels to go global

HI+Japanese Seibu Prince Hotels to go global

Seibu Prince Hotels, a leading multi-brand hotel operator in Japan, has set itself the ambitious goal of growing its worldwide footprint to 250 hotels by 2035. 

VIP News from 1.5.2026

HI+VIP News from 1.5.2026

Jörg T. Boeckeler, Daniela Lindner, Martin Jung, Jörg Haas / Dermot Crowley, Shane Casserly, Des McCann / Noelia Magnusson / Luca De Giorgi / Vincent Poulingue / Wolfgang Kroeger / Mark Tantz, Martin Fast, Boris Raoul

News Mix from 1.5.2026

HI+News Mix from 1.5.2026

Accor/Bengaluru, Bypillow/Padua, Club del Sole/Emilia-Romagna, Design Hotels/Split, Dorint/Düsseldorf, Hilton/Athens, IHG/Aswan, Kempinski/Mecca, Kerten/Tétouan, L'Aquila/Castello, Lenkerhof/owner, LVG/Mantua, Marriott/Budapest, Motel One/Frankfurt, Ostseetraum/Nienhagen, Radisson/Gdansk, SLH/County Mayo, Tin Inn/investor, UniCredit/YellowSquare, Zech Group/Öschberghof

Changing demand: Serviced Apartments under cost pressure

HI+Changing demand: Serviced Apartments under cost pressure

Changes in the Serviced Apartment  market in Germany remain dynamic in many respects: for the first time, more leisure guests than business guests booked serviced apartments. On the other hand, the segment is suffering from the economic crisis.

Holidays – the personalised detox programme

HI+Holidays – the personalised detox programme

Travel is becoming more emotional, and travellers are willing to pay more for peace of mind and to have their very own personal wishes met. The traditional holiday is evolving into a personalised detox programme. Hoteliers should be prepared.

A global longevity hotel brand launched

HI+A global longevity hotel brand launched

A new longevity-focused collection of hotels, residences and preventive medicine centres is to develop 15 hotels and residences and 10 longevity centres by 2030. The founder is a well-known name in the USA and in today's lifestyle hotel landscape. 

Under pressure from shareholders? Airbnb is embracing boutique hotels

HI+Under pressure from shareholders? Airbnb is embracing boutique hotels

At the end of last year, Airbnb launched a pilot scheme through which the platform offers stays in boutique and independent hotels in cities with excessive demand or a regulated supply. The company has now announced plans to expand this service and has appointed a Head of Hotels.

Switzerland: A surf hotel on the Rhine - set to multiply

HI+Switzerland: A surf hotel on the Rhine - set to multiply

Developers are building an experience and business hotel with an indoor surfing area on the historic SIG site at the Rhine Falls in Neuhausen, Switzerland. The Swiss operator plans to expand to other locations using this model.

Austria's hospitality sector under economic pressure

HI+Austria's hospitality sector under economic pressure

Guest numbers and revenue in the Austrian hospitality sector appear to be stable. However, experts say it is too early to sound the all-clear. The economic foundations of the sector remain fragile.

VIP News from 24.4.2026

HI+VIP News from 24.4.2026

Marcus Löwe / Christian Molnár / Oriana Hertlein, Ulrike Fohr / Christoph Härle, Ralf Selke, Dr. Jörg Frehse, Michael Wagner / Sven Carstensen, Felix Embacher, Kristian Reinhold

Think Tank

News from the HospitalityInside Think Tank

News from the HospitalityInside Think Tank

There's news from the HospitalityInside Think Tank in Brussels! HITT is moving to a new lifestyle venue at short notice – the Hoxton Brussels. Experience AI LIVE with us: the AI agents working behind the scenes will connect participants in a unique way. The program is set; 14 international experts are ready to answer your questions. HITT speaks plain text. Register now!

Experience AI for yourself – live at HITT

Experience AI for yourself – live at HITT

Who does what, and where do synergies arise? Who should you speak to at the HospitalityInside Think Tank? The AI will answer these questions. HITT participants will experience LIVE how their own basic and contextual data can generate new contacts and greater insights in no time at all. AI expert Tigran Manvelyan will highlight the most exciting findings during the event.

Sustainability and technology hand in hand

Sustainability and technology hand in hand

With so much hostile noise about sustainability and extraordinary claims about technology the 2026 HospitalityInside Think Tank is a perfect opportunity to check the temperature in the market. A rarity indeed in our increasingly polarised world. The HITT program is here! Register, join us and boost performance in your company. On 11/12 May in Brussels.

HITT 2026 - The Program

HITT 2026 - The Program

The HospitalityInside Think Tank (HITT) 2026, taking place on 11–12 May in Brussels, will focus intensively on the interplay between artificial intelligence, sustainable supply chains and human management. As an exclusive “off-the-record” forum, the event at The Hoxton Hotel provides an interactive setting for dialogue between industry leaders and experts.

Understanding resources, linking them to innovation

Understanding resources, linking them to innovation

Gut feeling is no longer a resilience strategy; numbers count – networked data. And experience, best practices. The HospitalityInside Think Tank 2026 examines how technology and innovation are fundamentally recalibrating the operational performance of hotels and reducing real estate risks. The first three catalysts are here: Misa Labarile from the EU Commission, Nicolas Guichard from the Japanese architecture firm KKAA and Marc Zornes from Winnow in the USA.

"Driving Performance in a Disrupted World"

"Driving Performance in a Disrupted World"

The 9th HospitalityInside Think Tank will take place on May 11/12, for the second time in Brussels. Delve deeper into the chances of success for sustainable resources in these difficult times! This drives performance. Best practice proves it. Top-class experts will analyse supply, architecture & design, food waste, robots & managers with you. And experience live in the group what your AI profile looks like and how AI guides you to an early warning system. The registration form is ready.

Plenty of room for creativity and explosive ideas

Plenty of room for creativity and explosive ideas

Sustainability is when trekking tourists install solar panels in the mountains. Innovation is when a tool is intelligently combined with the human factor. A new team of moderators will shape the 8th HospitalityInside Think Tank: Prof. Graham Miller and Prof. Alexander Schmidt. In May in Brussels.

HITT Sponsors 2026

HITT Sponsors 2026

The HITT Think Tank (hitt.world) is the central meeting place for the hospitality industry to develop pioneering strategies for the future. Through their commitment, sponsors enable high-calibre knowledge transfer and position themselves as thought leaders at the heart of the industry, forming the foundation of this innovative platform. We would like to express our heartfelt thanks on behalf of everyone involved in this project. 

Content Partner

Brushed bronze

JUNG x DORNBRACHT: When materials harmonise
Brushed bronze
24.4.2026

Materials shape the perception of a hotel and define its atmosphere, quality and recognisability. It is particularly in the interplay of different surfaces that the quality of an interior becomes apparent. Alongside furniture, textiles and lighting, technical equipment is also coming increasingly into focus.

Europe: Hotel distribution redefined

Europe: Hotel distribution redefined

Sabre Hospitality has become Àven. At ITB 2026, CEO Teresa Mackintosh highlighted what powerful, global distribution platforms mean for the future. This also benefits the hotels of Àven’s partner Quality Reservations in Germany as well as across the DACH region.

Using the switch as a charging surface

Using the switch as a charging surface

Would you like to charge wirelessly at home or in a hotel? Then use sockets and switch inserts as functional charging surfaces. JUNG shows how this can be integrated into modern interiors.

Right on trend: recycled plastics

Right on trend: recycled plastics

Sustainability is playing an increasingly important role in the hotel industry – from construction methods to the materials used in interiors. Resource-efficient solutions are also coming increasingly into focus in building services. JUNG demonstrates how sustainable material concepts can be combined with durable design and modern technology.

QR "Vordenker" Award for Atlantic Grand Hotel Bremen

QR "Vordenker" Award for Atlantic Grand Hotel Bremen

Innovative strategies in the areas of sales, sustainability, guest and employee enthusiasm are the levers for increasing hotel profits in the future. 

News Mix overview

News Mix from 1.5.2026

HI+News Mix from 1.5.2026

Accor/Bengaluru, Bypillow/Padua, Club del Sole/Emilia-Romagna, Design Hotels/Split, Dorint/Düsseldorf, Hilton/Athens, IHG/Aswan, Kempinski/Mecca, Kerten/Tétouan, L'Aquila/Castello, Lenkerhof/owner, LVG/Mantua, Marriott/Budapest, Motel One/Frankfurt, Ostseetraum/Nienhagen, Radisson/Gdansk, SLH/County Mayo, Tin Inn/investor, UniCredit/YellowSquare, Zech Group/Öschberghof

News Mix from 24.4.2026

HI+News Mix from 24.4.2026

Accor/Interlaken, Barceló/Rome, BWH/Backdrop, Chedi/Jabal Bausher, Cheval Collection/Dubai, DSR/Grömitz, Evok/Rome, Fergus/Puerto Pollença, FMTG/Sardinia, GCH/Salzburg, IHG/Bremen, Jumeirah/Dubai, Limehome/Göppingen, Milu/Bologna, Minor/London, Pestana/Courmayeur, PRISM/Rügen, Radisson/Rome, Resident Hotels/Sirius, Scandic/Berlin, Verkehrsbuero Hospitality/Vienna

News Mix from 17.4.2026

HI+News Mix from 17.4.2026

Accor/Europe, Althoff/Zurich, Amàre/Andalusia, A&O/Apollo, Barceló/Dresden, BWH/Altenburg, Castello/Rome, Centralis/Hamburg, Domes Resorts/Casa Collective, Dormero/Essen, Hyatt/Paros, Investbridge Capital/Belgirate, Leonardo/London, Marriott/Crete, Odyssey/Berlin, Premier Inn/Hamburg, Primestar/June Lux, Radisson/Timişoara, Signo/Essen, Sicily/Sciara Holding, Staycity/Berlin, The Ascott/Manchester

News Mix from 3.4. 2026

HI+News Mix from 3.4. 2026

Accor/Rosenheim, Choice/Prague, Cycas/Fusion, DERTOUR/Mallorca, Dorint/Wiesbaden, Ehret+Klein/Passau, EST/Vienna, Explorer-Hotel/Bayrischzell, Extendam/Malaga, Fonte del Benessere/Rivisondoli, Greece/Rhodes, Hamburg/Thalia-Haus, HC Hotels/Manerbio, Hyatt/Bahia, Jufa/Admont, Juventus FC/Turin, Living Hotels/Munich, Lungarno Collection/Florence, Marriott/Lake Garda, Meliá/Mahdia, Premier Inn/Freiburg, Radisson/Amsterdam, Rolex/Cologne, Tapestry Collection/Taormina, Trump/Cluj, WaldEntdeckerWelt/Innviertel, Zetter Group/London

Marketplace

AI arms race: Tech giants invest hundreds of billions

AI arms race: Tech giants invest hundreds of billions
1.5.2026

Tech giants Amazon, Google, Microsoft and Meta plan to spend up to 725 billion US dollars (around 620 billion euros) this year as part of their AI arms race. The money is primarily set to go towards expanding infrastructure such as data centers.

Zuckerberg: Meta AI to work day and night for users

Zuckerberg: Meta AI to work day and night for users
1.5.2026

Facebook-owned company Meta wants to provide users with artificial intelligence that will be active for them around the clock. This will cost a fortune. 

Hyatt and Choice are driving AI into their corporate structures

Hyatt and Choice are driving AI into their corporate structures
24.4.2026

Hyatt is now actively using ChatGPT (OpenAI) for its staff, whilst Choice Hotels is integrating Amazon Web Services (AWS) to automate its value chain.

WTTC: Travel & Tourism sees best year ever

WTTC: Travel & Tourism sees best year ever
24.4.2026

Travel & Tourism has strengthened its position as the world’s fastest-growing sector in 2025, with new data from the World Travel & Tourism Council (WTTC) and Chase Travel, Lead Research Partner, revealing the sector significantly outpaced global economic growth.

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Financial Results

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Over 1 billion euros in revenue and less transparency

Motel One Group FY 2025: In the 2025 financial year, the budget design chain achieved revenue of over €1 billion for the first time.

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More than 13 million USD in dividends

Choice Hotels Int. Q1 2026: Franchise agreements awarded increased 113% in international markets in the first quarter of 2026. Extended stay remains a core growth engine.

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Generally positive, but a reckoning with Revo

Wyndham Hotels & Resorts Q1 2026: The company provided an update on its relationship with Revo Hospitality und announced first quarter results. Comparable adjusted net income decreased by six percent.

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A solid start to the year

Pandox AB Q1 2026: The year began with strong growth supported by acquisitions and a positive market.

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RevPAR growth across all brands

Hilton Worldwide Q1 2026: The company opened 131 hotels during the first quarter 2026, resulting in 10.900 net room additions and delivered great top and bottom-line results.

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Profit loss and new Five-Year Plan

Whitbread/Premier Inn FY 2025: An unexpected impact of business rates and a decrease of F&B revenues lead to a new Five-Year Plan. The group also struggles with increasing employment costs.

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A strong momentum, and the conflict

Accor Q1 2026. For the first quarter of 2026, the Group recorded revenue of €1,313 million, up 2.3% at constant currency compared with the first quarter of 2025. This increase breaks down into a 4.6% rise at constant currency for the Premium, Midscale and Economy division and a 0.7% decrease at constant currency for the Luxury & Lifestyle division, which was negatively impacted by disposals accounting for 6.2%.

Balance sheets
at a glance


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Infrastructure is a new focus at Expo Real

Expo Real is setting the course for the future. From this year onwards, Expo Real (5–7 October in Munich) is expanding its title to include the field of infrastructure: "International Trade Fair for Real Estate, Investment and Infrastructure".

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Iceland offers a unique natural adventure: a descent into the 120-metre-deep magma chamber of the Thrihnukagigur volcano. The lift used for this is a remnant from a film shoot.

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The airline won't pay for herbal schnapps

Stranded passengers are entitled to meals and refreshments. But what exactly does that include? Court rulings on the matter are frequent. The airline isn't required to cover everything.

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Switzerland publishes etiquette guidelines for tourists

"Travel with care. Leave with memories": Swiss tourism has launched a national initiative. This aims to boost public acceptance of tourism - and urges visitors to behave appropriately.

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Air New Zealand: Bunk beds in the sky

Next year, United Airlines will be transforming a row of seats into beds, whilst Air New Zealand aims to revolutionise long-haul flights with sleeping pods. The offer: a unique "Skynest".

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